HELP CENTRE
Frequently asked questions
Quick answers about ordering, delivery, returns and products.
How can I place an order?
Choose your products, add them to your bag and continue to checkout. Enter your UAE delivery details, choose an available payment method and submit the order.
Which areas do you deliver to?
Delivery options are shown at checkout based on the address entered. Configure your exact emirates, rates and delivery times under WooCommerce shipping zones.
How do I know a product is suitable for me?
Read the product description, ingredient details and usage notes. For sensitive skin or medical concerns, check with a qualified professional before using a new product.
Can I return a beauty product?
Returns depend on product condition, hygiene rules and the store return policy. Unopened and unused items may qualify when reported within the stated return period.
How do I track my order?
Open the Track Order page and enter the order ID and billing email. Tracking details may also be sent by email or WhatsApp when the order is dispatched.
Are prices shown in UAE dirhams?
The theme prepares WooCommerce for AED pricing. Confirm the final store currency under WooCommerce settings before launch.
