CUSTOMER CARE

Refund Policy

Starter rules for cancellations, damaged goods and eligible returns.

Important: Confirm the final timeframe, inspection process and refund method before publishing.

Order cancellation

Contact the store as soon as possible. An order that has already been packed, handed to a courier or delivered may not be cancellable.

Opened, used, tested or unsealed cosmetics and personal care products are generally not returnable unless faulty, damaged or incorrectly supplied.

Report the issue promptly with the order number, outer packaging and clear photos. Keep all packaging until the case is resolved.

Approved refunds are normally returned through the original payment method where possible. Bank or provider processing times may apply.